At Artwood Decor, we strive to ensure customer satisfaction with our furniture, interior design solutions, lighting, aluminum section furniture, and fabrication services. If you’re not fully satisfied with your purchase, our policy outlines the terms for refunds and returns.

Eligibility for Returns:

  1. Furniture & Fabrication Items:
    Returns are accepted within 7 days of delivery for standard items that are unused, undamaged, and in original packaging.

  2. Custom-made Items (Furniture, Lighting, Aluminum, etc.):
    Due to the personalized nature of custom designs, we cannot accept returns unless the product arrives defective or damaged. Please inspect your order upon delivery.

  3. Lighting Solutions & Aluminum Section Furniture:
    For standard lighting and aluminum furniture, returns are accepted within 7 days if the product is unused and in its original condition.

Non-returnable Items:

  • Custom-built or personalized furniture.
  • Fabrication services that have been customized as per the client’s request.
  • Any product that has been installed or used.

Refund Process:

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days, and the amount will be credited to your original payment method.

Damaged or Defective Products:

  • If you receive a damaged or defective product, notify us within 48 hours of delivery, providing photos and a description of the issue.
  • We will either offer a repair, replacement, or refund, depending on the extent of the damage.

Return Shipping:

  • The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
  • Items must be securely packed to prevent damage during transit.

Contact Us:

For any return or refund inquiries, please contact our customer service team at designs@artwooddecor.com. We are here to assist you in resolving any issues with your purchase.